Hello! I’m Karen, I make complex systems feel simple.
With 9+ years of experience, I lead UX strategy and systems thinking to bring clarity to enterprise platforms through curiosity, structure, and deep collaboration.
Shaping today
Ongoing recent work at Amazon AWS - details coming soon
Amazon Lightsail
2024 - present
Led the design system migration for Amazon Lightsail, transforming complex cloud workflows into intuitive experiences to simplified cloud hosting for non-technical users. Developed pattern components to unify the console experience, resolve accessibility compliance issues, and preserve Lightsail’s distinct visual identity.
Design system migration
Complex workflow
Accessibility Amazon CodeCatalyst
2022 - 2024
Led the UX strategy from zero to one for environment setup and deployment monitoring features in Amazon CodeCatalyst. The goal is helping developers easily configure their development environments and track deployment progress in one place.
Developer tool
System design
0 to 1 launch Built yesterday
Selected case studies with full project details
Modernize payment console for AWS Commerce Platform | 2021
Simplify API marketplace for Citi Developer Portal | 2019
Enhance trading experience for Citi Self-Invest | 2020
Build Open Banking integration toolkit for Citi developers | 2019
Improve document discovery across Citi Platforms | 2018
Chat Bot | 2018
